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QUESTIONS ABOUT OUR LITTER

What is Natusan made of?

Natusan clumping litter is made from 100% PEFC-certified, recycled wood materials, a by-product of the timber industry meaning no additional trees are felled in the making. Not only is it 100% biodegradable, but it's also highly absorbent and clumps each time your cat uses their tray.

To ensure Natusan’s very good clumping performance we add a small amount of another one of nature’s miracles: a natural hydrocolloid. This is a natural glue activated by moisture, making sure that the granules stick to each other when they get wet.

Does Natusan contain Bentonite?

Natusan is organic clumping litter made from 100% natural wood fibres and DOES NOT contain Bentonite. You can read more about this in our article "Cat Litter and The Environment" over on the Blog.

How heavy is Natusan?

Most mineral clumping litters are made of, or at least contain, bentonite. This clay mineral can be quite heavy at approximately 1kg per litre. Natusan is made entirely from natural wood fibres and does not contain bentonite, when compared to a mineral based litter, it’s much lighter at around 330g-480g per litre. You can find our more about this in our "Small But Mighty" article over on the Blog.

I expected a much heavier bag!

Our wood litter is available in multiples of 10 litre bags - much like other litter brands, we offer our litter quantities in litres rather than kilograms. Litter is often measured in litres because the density of the litter (meaning how big the bits are, how coarsely it is milled, and what it is made of) can vary greatly from one litter to the next, much the same as 1kg of feathers would take up much more space than 1kg of bricks. Natusan wood litter weighs between 330g - 480g per litre - therefore 10L of our litter will weigh on average 4.05kg - much lighter than many clay litters for example, due to the lack of heavy minerals such as bentonite. The weight varies due to the natural composition of our litter, which can affect average density. Fear not, whilst it may arrive in a smaller bag, 10L of our 100% natural litter will still last on average around 4 weeks for a standard sized cat - and has lots of other great benefits too!

What is the difference between clumping and non-clumping litter?

There are two main types of cat litter - clumping or non-clumping. Clumping is simply where the waste (especially the urine) “clumps” together in lumps. Non-clumping is where the constituent litter particles do not clump together (i.e. they remain as separate particles) despite being soaked in urine. Clumping litter allows you to remove clumps, leaving behind fresh litter so you make full tray changes less frequently.

QUESTIONS ABOUT USING NATUSAN LITTER

How easy is it to switch from my current litter to Natusan?

If you know your cat can be fussy with their litter tray, it’s best to take a slow and steady approach when switching their litter. We recommend a gradual changeover by mixing a small amount of Natusan in with the current brand every day for several days. This changeover should typically take place over three to five days.

How much Natusan litter should I use to fill the tray?

We recommend a two-inch layer of litter covering the entire tray. This will give your cat enough room to dig with adequate covering afterwards. All cats are different, so it’s important to pay attention to your cat's litter tray habits to see whether you need to adjust this level up or down.

How much litter will I need?

When switching from non-clumping litter to Natusan, a little goes a very long way! For example, 1 bag on Natusan Wood (10L) will last around 4 weeks, and 1 bag of Wheat (20L) will last around 5.5 weeks for an average small-medium indoor cat. Of course, we understand that every cat has their quirks, and all households are different, so our friendly Customer Care team is always on hand to offer bespoke advice based on your current litter type and volume. You can either drop us a note at help@natusan.co.uk or call us on 020 3389 9331, any working day between 9:00 a.m. and 5:00 p.m. **It’s also important to note that not all cat litter brands include the initial tray fill in their consumption calculations.

Is Natusan safe for my kittens?

It’s common for kittens to explore their surroundings with all senses, including taste and while Natusan is safe for cats of all ages, it’s recommended that your kitten is weaned before making the transition, usually this is around 12 weeks. Natusan Wheat is safe to use for Cats of all ages.

I’m pregnant, is it safe for me to use Natusan?

When pregnant, we recommend that you follow the advice provided by the NHS, which is not to empty your cat litter tray but if possible, get somebody else to do this for you. Alternatively, if this is not an option, you should wear disposable rubber gloves and wash your hands thoroughly afterwards.

QUESTIONS ABOUT ODOUR CONTROL

What does Natusan litter smell like?

All plant-based raw materials have characteristic smells e.g. wheat smells like wheat, corn smells like corn and Natusan clumping litter smells like wood, because that’s the raw material it is made of. Generally this smell is described as very pleasant and natural – similar to freshly cut wood. Natusan wheat is similar to wheat.

How does Natusan clumping litter control odour?

Odour control in cat litter is mainly about avoiding the formation of ammonia. Natusan performs on average 1.4 x better on odour control* (measured by ammonia concentration) when compared to other natural clumping litters.

Natusan forms very small, stable and well shaped clumps. Their texture is slightly elastic, but easy to remove from the litter tray. Natusan forms very efficient clumps due to the low clump volume compared to other litters*. This means the litter can absorb the urine very efficiently and keep the odour trapped. Standard mineral clumping products (bentonite) vary hugely regarding odour control properties and can have an ammonia concentration of up to almost double Natusan after day 1 and up to over 3 times the ammonia concentration on day 3!*

*in a study where we compared Natusan clumping litter to 14 other natural clumping litters.

Will my litter tray smell bad if I don't remove clumps daily?

If you didn't remove clumps daily then:On day 3 (say if you go away for the weekend), the ammonia levels in Natusan wood litter are an estimated 25% less on average *compared to other natural litters.On day 1 (say if you forget to remove clumps one day), the ammonia levels in Natusan wood litter are an estimated 29% less on average* compared to other natural litters.However, we of course recommend removing clumps daily.*in a study where we compared Natusan clumping litter to 14 other natural clumping litters.

QUESTIONS ABOUT LITTER TRAYS AND TRACKING MATS

Can I use Natusan clumping litter in any type of litter tray?

Natusan clumping litter is suitable for any type of litter tray, with the exception of some litter robots

Which litter trays are best to reduce tracking?

We find that a tray with a high lip works very effectively to reduce tracking in combination with a great tracking mat. We would consider a high lip to be anything above 10cm.

Click the link below to get more tips on preventing tracking including some interesting hacks!

Which tracking mats work best with Natusan litter?

We have done A LOT of research on tracking mats over the past year. We find that Double Layered Honeycomb mats are one of the best ways to combat tracking as the litter falls through to the second layer, which can then be emptied back into the tray to minimise waste.

Our team has found through personal experience that a tracking mat like this combined with a high lip tray combats tracking very effectively and results in almost zero tracking.

Click the link below to get more tips on preventing tracking including some interesting hacks!

QUESTIONS ABOUT DELIVERIES, ORDERS AND SUBSCRIPTIONS

When will my Natusan order arrive?

We have just changed our courier partner. Therefore, if your order was placed: On or before the 4th April - delivery will be shipped with Evri and will take 4-7 working days. On or after the 5th April - delivery will be shipped with DHL and will take 1-4 working days.

How do I cancel my Natusan subscription?

Here at Natusan, we’re committed to delivering the highest possible level of service. However, if, for whatever reason you’re unhappy, you can unsubscribe from the service by contacting a member of our customer care on 020 3389 9331 or help@natusan.co.uk.

Litter Subscriptions In order for the cancellation of your subscription to take effect before your next scheduled delivery date, you must unsubscribe at least 6 days before the scheduled delivery date.

Please see our Terms & Conditions for more information regarding cancellation rights.

What if I’m not happy with the product?

If, for whatever reason, you or your cat are unhappy with your Natusan order, please contact a member of our customer care team on help@natusan.com or 020 3389 9331, and they’ll be more than happy to help.

Can I cancel my order once it has been placed?

We work hard to process your order quickly so that you receive it as soon as possible. For this reason, orders cannot always be cancelled once they have been placed. Please call us as soon as possible if there is an issue with your order.

If you forgot to add something to your order before it was placed, please place a separate order for the additional item. It will ship to you separately and will have its own unique order number and tracking link.

Do you deliver to my area?

For the UK Mainland, delivery is £2.99 for orders under £30, or FREE on all orders over £30. We regret we do not ship to all Isles, Scottish Highlands, Northern Ireland or the Channel Islands. Please note: We are unable to ship to BFPO addresses or PO boxes.

QUESTIONS ABOUT OUR PACKAGING

Is the litter bag recyclable?

Yes, completely emptied bags can be recycled

Is the leaflet recyclable?

Yes, the leaflet is recyclable.

QUESTIONS ABOUT WASTE AND SAVINGS CLAIMS

Where can I find more information about the waste and savings claims Natusan makes?

At Natusan, we are stats people! We find that using statistics is a great way to explain some of our key benefits to our website visitors. We could tell you that you will reduce your cat litter waste by switching to Natusan, but we understand you'll want to know by how much compared to the waste your cat litter creates today.

We also understand that you will want to know where these claims have come from and check that they are truthful. That's why we will always add an asterisk when we make a claim on our website.

We pride ourselves on transparency so if you would like even more information, our Customer Care team are more than happy to talk you through the detail behind these claims on the phone or by email.

How do you calculate waste and money savings in your Waste Calculator?

We have done extensive research on the performance of Natusan litter in comparison to other litters. We know that in comparison to Non-Clumping litter, you will reduce the amount of litter you use by up to 65% and in comparison to other Clumping litters, you will reduce your waste by up to 30%. You can find more information on these statistics on our Terms & Conditions page. These waste savings allow us to make the comparisons in our waste calculator.

For non-clumping litter waste savings, we ask you how many times a month you do a full tray change. This allows us to calculate how much litter you use a month, and we compare this to only needing to do a full tray change once a month with Natusan. This then allows us to calculate how much waste you could save over a year.

For non-clumping litter money savings claims, we take the average monthly usage volumes above (depending on how often you change your tray) and the average price point of a premium non-clumping litter. We then calculate the potential savings over a year.

For clumping litter waste savings, we assume you do a full tray change once a month and make a comparison with how much litter is required to form a clump using Natusan vs. the average clumping litter. We assume you remove 3 clumps daily from your litter tray. This then allows us to calculate how much waste you could save over a year.

For clumping litter money savings claims, we take the monthly usage volumes above and the average price point of a premium clumping litter. We then calculate the potential savings over a year.

What is the basis for your Waste and Savings claims?

"Natusan produces 65% less waste." Claim based on a study where we compared Natusan clumping litter to 3 other high performance, premium non-clumping litter. Last comparison conducted in August 2020.

"Save up to £120 a year by switching to Natusan". Claim based on the average monthly consumption of Natusan clumping litter vs. non-clumping premium litter. We compare the price of a 40L bag on subscription.

"Natusan is 60% lighter than mineral based clumping litters". Natusan litter has a density of 330-480 grams per litre while a mineral-based clumping litter has a density of approx. 1kg per litre. Per kg, this means Natusan is approx. 60% lighter if we take the average density of 405 grams per litre.

"Spend 75% less time cleaning with Natusan litter". Claim based on needed to do a full tray change once a month with Natusan vs. a weekly change for non-clumping litters.

"40,000kg of waste reduced so far". Based on waste savings of 65% by switching to Natusan litter (see above for information on 65% claim).

"An estimated 2 million tons of cat litter goes to landfill every year in the UK". Based on calculations from figures extracted from 2018 Paw Report, Nielsen Consumer Panel July 2020 and 2019 Department of Environment Food & Rural Affairs as at June 2020

How do you define Basic, Standard and Premium Litters?

We define these by the price you pay per litre:

Clumping basic: 0-50p per litre

Clumping standard: 51p-£1 per litre

Clumping premium Over £1 pre litre

Non clumping basic 0-0.25p per litre

Non clumping standard: 0.26-50p per litre

Non clumping premium: Over 50p per litre

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