Categories
sustainable litter
online orders
accessories
lovebug™ dry cat food
About Natusan Litter
What is Natusan Wood litter made from?
What is Natusan Wheat litter made from?
What is the difference between Natusan Wood and Natusan Wheat litter?
Does Natusan contain Bentonite?
How heavy is Natusan?
I expected a much heavier bag!
What is the difference between clumping and non-clumping litter?
Is the litter bag recyclable?
Using Natusan Litter
How easy is it to switch from my current litter to Natusan?
How much Natusan litter should I use to fill the tray?
How much litter will I need?
Is Natusan Wood litter safe for kittens?
Is Natusan Wheat litter suitable for kittens?
Can I use Natusan clumping litter in any type of litter tray?
Which litter trays are best to reduce tracking?
Which tracking mats work best with Natusan litter?
Our team has found through personal experience that a tracking mat like this combined with a high lip tray (Beco Litter Tray )combats tracking very effectively and results in almost zero tracking.
I’m pregnant, is it safe for me to use Natusan?
How should I store Natusan litter?
Odour Control
What does Natusan Wood litter smell like?
What does Natusan Wheat litter smell like?
How does Natusan clumping litter control odour?
Will my litter tray smell bad if I don't remove clumps daily?
Our Claims
Where can I find more information about the waste and savings claims Natusan makes?
We also understand that you will want to know where these claims have come from and check that they are truthful. That's why we will always add an asterisk when we make a claim on our website.
We pride ourselves on transparency so if you would like even more information, our Customer Care team are more than happy to talk you through the detail behind these claims on the phone or by email.
How do you calculate waste and money savings in your Waste Calculator?
For non-clumping litter waste savings, we ask you how many times a month you do a full tray change. This allows us to calculate how much litter you use a month, and we compare this to only needing to do a full tray change once a month with Natusan. This then allows us to calculate how much waste you could save over a year.
For non-clumping litter money savings claims, we take the average monthly usage volumes above (depending on how often you change your tray) and the average price point of a premium non-clumping litter. We then calculate the potential savings over a year.
For clumping litter waste savings, we assume you do a full tray change once a month and make a comparison with how much litter is required to form a clump using Natusan vs. the average clumping litter. We assume you remove 3 clumps daily from your litter tray. This then allows us to calculate how much waste you could save over a year.
For clumping litter money savings claims, we take the monthly usage volumes above and the average price point of a premium clumping litter. We then calculate the potential savings over a year.
What is the basis for your Waste and Savings claims?
"Save up to £120 a year by switching to Natusan". Claim based on the average monthly consumption of Natusan clumping litter vs. non-clumping premium litter. We compare the price of a 40L bag on subscription.
"Natusan is 60% lighter than mineral based clumping litters". Natusan litter has a density of 330-480 grams per litre while a mineral-based clumping litter has a density of approx. 1kg per litre. Per kg, this means Natusan is approx. 60% lighter if we take the average density of 405 grams per litre.
"Spend 75% less time cleaning with Natusan litter". Claim based on needed to do a full tray change once a month with Natusan vs. a weekly change for non-clumping litters.
"40,000kg of waste reduced so far". Based on waste savings of 65% by switching to Natusan litter (see above for information on 65% claim).
"An estimated 2 million tons of cat litter goes to landfill every year in the UK". Based on calculations from figures extracted from 2018 Paw Report, Nielsen Consumer Panel July 2020 and 2019 Department of Environment Food & Rural Affairs as at June 2020
How do you define Basic, Standard and Premium Litters?
Clumping basic: 0-50p per litre
Clumping standard: 51p-£1 per litre
Clumping premium Over £1 pre litre
Non clumping basic 0-0.25p per litre
Non clumping standard: 0.26-50p per litre
Non clumping premium: Over 50p per litre
Delivery
How Does your delivery service work?
How much do you charge for deliveries?
Where can my order be delivered to?
How long will my order take to arrive?
What should I do if my order has not been delivered within 1-4 working days?
Returns & Refunds
How do I return an item?
What happens if I want to return an item after 14 days?
What happens to my refund if my card is no longer in use?
Managing My Subscription
How do I cancel my Natusan subscription?
More About Online Orders
What if I’m not happy with the product?
Can I cancel or amend my order?
I forgot to add something to my order
I’ve received an incorrect item in my order
I’m missing an item from my order
Which payment methods are accepted?
How do I add a discount code?
Eco-Friendly Pet Beds
Are Project Blu beds washable?
Are Project Blu beds durable?
What are Project Blu beds made of?
How big is the doughnut bed?
How big are the nest beds?
Cozy Carriers
Is the Road Runner Cat Carrier suitable for all cats?
What is the Road Runner Cat Carrier made from?
door.
Does the Road Runner Cat Carrier have any safety features?
How should I clean the Road Runner Cat Carrier?
Is the Odyssey Cat Carrier suitable for all cats?
What is the Odyssey Cat Carrier made from?
Does the Odyssey Cat Carrier have any safety features?
travel/not IATA compliant/certified carrier.
How should I clean the Odyssey Cat Carrier?
Food Bowls & Feeders
Are the Eco Pet Food Bowls washable?
recommend washing
them well in warm soapy water.
What are the Eco Pet Food Bowls made of?
non-slip rubber feet to keep them in place.The flat pet food bowls are made of 100% recycled plastic (from PET bottles),
and have non-slip rubber feet to keep them in place.Both bowl types are BPA free and they are sustainably produced in Poland.
Can I use the Slow Feeder with the Bowls?
How big are the Eco Pet Food Bowls?
- Size S: 200ml capacity (132 x 132 x 36mm)
- Size M: 400ml capacity (172 x 172 x 48mm)
- Size L: 700ml capacity (204 x 204 x 54mm)
Is the Slow Feeder washable?
Is the Slow Feeder durable?
chewed.
What is the Slow Feeder made of?
How big is the Slow Feeder?
Is the Lollipop Mat washable?
What is the Lollipop Mat made of?
How big is the Lollipop Mat?
Are the Double Gusto Bowls dishwasher safe?
What are the Double Gusto Bowls made from?
How much can the Double Gusto Bowls hold?
Litter Trays & Litter Boxes
What is the Beco Cat Litter Tray made from?
How can I clean my Beco Litter Tray?
What is the Recyclable Litter Box made of?
How does the Recyclable Cat Litter Box work?
What does the Mega Deluxe Litter Box come with?
Litter Box comes complete with a translucent door, a hidden storage
compartment, 10 x liner bags, a scoop, and a charcoal filter.
How should I clean the Mega Deluxe Litter Box?
Is the Mega Deluxe Litter Box suitable for all cats?
that need a little extra space, or cats that prefer a more private litter box set-up.
Litter Accessories
How big is the Litter Mat?
whether one or two mats will provide the best coverage.
What is the Litter Mat made of?
How can I clean the Litter Mat?
Grooming
Are the cat Brushes washable?
What are the Brushes made of?
How big are the Brushes?
About Lovebug™ Dry Cat Food
What is the difference between Lovebug™ cat food and traditional meat cat food?
What type of insects is Lovebug™ cat food made from?
Feeding Guidelines
Does my cat need wet food as well as dry?
Can I alternate freely between feeding my cat Lovebug™ cat food and meat-based cat food?
How many servings should I get from a 1kg bag, assuming that my cat only eats Lovebug™ cat food?