Got questions?

Check the FAQs for answers to the most commonly asked questions about our cat litter subscription service.
Our litter is made from 100% PEFC-certified, recycled wood materials, a by-product of the timber industry meaning no trees are felled in the making (YAY!).
Not only is it 100% biodegradable, but it's also highly absorbent and clumps each time your cat uses their tray.
What does Natusan smell like?
Our litter is 100% natural with no added fragrance or nasty chemicals and smells similar to freshly cut wood. Delightful!
If you know your cat can be fussy with their litter tray, it’s best to take a slow and steady approach when switching their litter. We recommend a gradual changeover by mixing a small amount of Natusan in with the current brand every day for several days. This changeover should typically take place over three to five days

*Note: for Collect & Compost customers, we’re unable to compost any external debris, so the litter used in the initial changeover should be discarded in the domestic waste.
We recommend a two-inch layer of litter covering the entire tray. This will give your cat enough room to dig with adequate covering afterwards. All cats are different, so it’s important to pay attention to your cat's litter tray habits to see whether you need to adjust this level up or down.
Ideally, you should remove the clumps from your cat's litter tray as and when they appear, however we know that’s not always possible. At the very minimum, the clumps should be removed daily.
Our litter is made from 100% PEFC-certified, recycled wood materials with no added fragrance or nasty chemicals, however, it’s best to check the guidelines set by your local council when it comes to garden waste and composting.
Although Natusan is 100% biodegradable and compostable, we do not recommend that you compost it at home. This is because most home composting systems do not reach the temperatures required to reliably kill all bacteria, and/or parasites, potentially contained in soiled litter or faeces.
Natusan is made from 100% PEFC-certified, recycled wood materials and dissolves entirely in water, however, we recommend that you check with your local wastewater service provider before flushing the clumps down the toilet.
Cat faeces actually makes great compost. It provides an excellent source of nitrogen, phosphorus and potassium for plant nutrients and is perfectly safe to use. The method that our composting partners use is very different from the way that we compost at home. In-vessel composting is treated on an industrial scale where it reaches a minimum temperature and is held in order to kill even the most resistant bacteria.
On top of that, it is mixed with the correct co-products, which in turn produce a better quality fertiliser. We work very closely with our composting partners who are compliant with EU Regulations and certified under the waste regulations in England and Wales.
Our litter works very differently to the non-clumping kind most people use. It’s not only 100% biodegradable, but it’s also highly absorbent and clumps each time your cat uses their tray. Removing the clumps is easy, and because you’ll only ever leave clean litter behind, you’ll find the overall tray will stay much cleaner for significantly longer.
Yes! Even without subscribing to our Collect & Compost service, by simply switching to Natusan 100% biodegradable clumping litter you will reduce your cat litter waste by a whopping 51%!*

*Non clumping litter: Initial filling 6.43L stays in the litter tray for 7 days: 0.92L/day times 30days = 27.56L/month.
Clumping litter: Initial filling 6.43L stays in the litter tray for 30 days: 0.214L/day. Litter removed/refilled for 3 clumps per day: 3 x 80ml = 0.24L/day. Total volume: 0.454L/day = 13.62L/month
It’s common for kittens to explore their surroundings with all senses, including taste and while Natusan is safe for cats of all ages, it’s recommended that your kitten is weaned before making the transition.
When pregnant, we recommend that you follow the advice provided by the NHS, which is not to empty your cat litter tray but if possible, get somebody else to do this for you. Alternatively, if this is not an option, you should wear disposable rubber gloves and wash your hands thoroughly afterwards.
After the Natusan Tray has been fully assembled, the dimensions are L 54.5cm W 36cm H 41cm.
Absolutely! Our litter can be used in any type of tray, including self scoop robot trays.
When switching from non-clumping litter to Natusan, a little goes a very long way! For example, one 10L bag of Natusan will last around four weeks for an average small-medium indoor cat. Of course, we understand that every cat has their quirks, and all households are different, so our friendly Customer Care team is always on hand to offer bespoke advice based on your current litter type and volume. You can either drop us a note at help@natusan.co.uk or call us on 020 3389 9331, any working day between 9:00 a.m. and 5:00 p.m.
**It’s also important to note that not all cat litter brands include the initial tray fill in their consumption calculations.
For one-time purchases, we deliver throughout the UK Mainland within 48 working hours after your order has been placed.

We also offer a Collect & Compost service available throughout the following London postcodes N, NW, W, SW, SE, E, EC, WC.
For our Collect & Compost subscription, your delivery (and collection) will take place on a Monday between 9:00 a.m. - 6:00 p.m. every four weeks and our friendly customer care team will send you a reminder text message the night before your swap is due to take place.

For one-time purchases, your litter will arrive within 48 working hours after the order has been placed. We’ll also send you an email when your order is dispatched, which will include your unique tracking link.
We want everything! If you’re subscribed to our Collect & Compost service, you can store the clumps and faeces throughout the month and send everything back to us for composting.
If you’re subscribed to our Collect & Compost service, you will receive two compostable bags with your order, which you may choose to use to store the clumped urine and faeces. Then, at the end of the month, simply pop everything inside the collection bag, leave on your doorstep* and our friendly couriers will take care of the rest.

*or the leave safe location listed on your account.
Sadly, for the time being, we can only compost cat faeces; however, we will update you when we’re able to compost other animal waste.
If, for whatever reason, you or your cat are unhappy with your Natusan litter or tray, please contact a member of our customer care team on help@natusan.com or 020 3389 9331, and they’ll be more than happy to help.
Here at Natusan, we’re committed to delivering the highest possible level of service. However, if, for whatever reason you’re unhappy, you can unsubscribe from the service by contacting a member of our customer care on 020 3389 9331 or help@natusan.co.uk.

If you unsubscribe from the service by 6:00 p.m. on the Tuesday before your next delivery (i.e. six days before the delivery date), then you will not be charged for that month. If you cancel anytime after this, your cancellation will not take effect until the next month meaning you’ll still be charged and will receive that month’s delivery. Please see our Terms & Conditions for more information regarding cancellation rights.
Most mineral clumping litters are made of, or at least contain, bentonite. This clay mineral can be quite heavy at approximately 1kg per litre.

Natusan is made entirely from natural wood fibres and does not contain bentonite, when compared to a mineral based litter, it’s much lighter at around 330g-480g per litre.
Natusan is organic clumping litter made from 100% natural wood fibres and DOES NOT contain Bentonite.